Home

FAQ

  1. HELP! my location is showing and I don't want it to!, what do I do?
    2.  In ÜberTwitter uncheck all of the location options. It is likely that ÜberTwitter updated your location field on Twitter.com. Log onto twitter.com with your PC browser and clear the location field under settings.
  2. Every time I go to view 'My Friends' ÜberTwitter tells me that this method requires authentication, what can I do?
    3.  Use your Twitter name and not your email address in the username field in ÜberTwitter options.
  3. I have a Storm and all of a sudden I can't get rid of the keyboard on the screen and its not acting right, what do I do?
    4.  For some reason your BlackBerry has put ÜberTwitter into a compatibility mode, you can fix this by doing the following:
    • Go to Options->Advanced Options->Applications
    • Highlight ÜberTwitter (don't open)
    • Use the menu and select 'Disable Compatibility Mode'
    • Exit out of that, and if ÜberTwitter is currently running, open it, and select 'exit' from the timeline menu
    • Re-open ÜberTwitter, it should be resolved.
  4. I can retrieve my timeline but I can't send a tweet, when I select 'new tweet' nothing happens, what to do?
    5.  This is a permissions problem. On your device go to options, advanced options, applications, UberTwitter, edit permissions and set permissions to 'allow'
  5. How can I use multiple accounts with UberTwitter?
    6.  Select 'accounts' from the timeline menu. From the Accounts screen you can add a new account, delete an account, and switch accounts. Note that you must have already setup the account on twitter.com. The shortcut key 'a' brings up the Accounts screen, allowing you to quickly switch accounts.
  6. I continually get a 'network error' message, what to do?
    7.  Change your network option in UberTwitter to 'BIS-B', save it, then select 'exit' from the timeline menu then re-enter.
  7. I don't have a dataplan but use wifi, what settings do I need to make UberTwitter work?
    8.  Change your network option in UberTwitter to 'direct tcp' and make sure the wifi option is checked.
  8. Which Twitter account should I follow to receive updates on new versions, etc.?
    9.  Follow @UberTwiter, yes there is only one 't' in that name. Unfortunately the Twitter interface wouldn't let us select a name with the string 'twitter' in it, can't really blame them.
  9. My battery is draining like crazy?
    10.  The biggest battery drain in the application is the use of the internal GPS. Try having UberTwitter NOT use the internal GPS by unchecking this within ÜberTwitter options.
    Another big battery drain is having the refresh rate anywhere below 5 or 10 minutes, again you can change this within ÜberTwitter options.
  10. The location function is about a mile off! Why is it inaccurate?
    11.  If you are not using the built-in GPS the location mechanism is solely based off of the cell tower that your phone is connected to. The lat/long and address are for the cell tower with the accuracy component based off of your signal strength. We have seen this get as accurate as around 700 meters, but not much closer.
  11. I installed, entered my Twitter credentials, and get the cryptic message 'Could not authenticate you.', what does this mean?
    12.  This means that either your Twitter username or Twitter password are incorrect, this response comes directly from the Twitter service.
  12. I'm on Verizon Wireless and it won't connect, I get a message that says 'Network Exception' or 'Unknown Error', how can I fix this?
    13.  Only a few Verizon Wireless customers have this problem. In ÜberTwitter, go to Options, then click 'next' to get to the screen that talks about Advanced network options. Select 'Direct TCP'. Save this and try to refresh the timeline.
  13. Do you support BIS-B as a connection method?
    14.  YES. Set your network option to 'Auto', this will try to use BIS-B first and fallback to a corporate server (BES) if you have one configured.
  14. What if I want to use Direct TCP, I've heard this is better?
    15. For many carriers you can do this just by selecting 'Direct TCP' in the ÜberTwitter options screen. This is true for AT&T, Verizon Wireless, and Sprint. However, for other carriers you will need to configure additional settings within your BlackBerry options for this to work. For all of the below settings, on your BlackBerry device, go to Options--> Advanced Options--> TCP set the APN, user, and password fields according to your carrier. Note, check with your carrier to verify that you will not incur additional charges. We only recommend making these changes if your APN field is already blank. Also, anyone that has other settings that they have tried and work, please send us a note via the Contact form. If your carrier is not listed below, try this very useful web site.
    • T-Mobile USA
      • APN: wap.voicestream.com
      User: Leave blank
      Password: Leave blank
    • Cincinnati Bell (USA)
      • APN: wap.gocbw.com
      User: cbw
      Password: Leave blank
    • Orange UK
      • APN: orangewap
      User: Leave blank
      Password: Leave blank
    • O2 UK
      • APN: wap.o2.co.uk
      User: o2wap
      Password: password
    • O2 Ireland
      • APN: open.internet
      User: Leave blank
      Password: Leave blank
    • Three UK
      • APN: three.co.uk
      User: Leave blank
      Password: Leave blank
    • TIM Italy
      • APN: ibox.tim.it
      User: Leave blank
      Password: Leave blank
    • Rogers Canada
      • APN: internet.com
      User: wapuser1
      Password: wap
    • VodaFone Germany
      • APN: web.vodafone.de
      User: Leave blank
      Password: Leave blank
    • VodaFone Australia
      • APN: vfinternet.au
      User: Leave blank
      Password: Leave blank
    • Telefonica Movistar Mexico
      • APN: internet.movistar.mx
      User: Leave blank
      Password: Leave blank
      Orange Israel APN: APN: internet
      User: Username: orange
      Password: Password: orange
  15. How do I upload pictures already on my BlackBerry ?
    16.  There are two options. First, use the 'Take Picture' option within UberTwitter, this will open the camera, allow you to take a picture, and return you to the Tweet update screen with the picture attached. The second option is to open the camera, select view pictures from the menu, pick a picture, then from the menu select 'Send To UberTwitter'.
  16. Every time I try to attach or take a picture nothing gets attached to the tweet, what gives ?
    17.  This is likely due to your SD card being configured to be encrypted, change this setting and all should be good.
  17. I go to your site from my berry and still get the error "sorry you can only download ÜberTwitter directly from a BlackBerry browser". what gives? does this only work on Storms?
    18.  This issue is typically due to the 'Emulation Mode' of the BlackBerry browser being set to something other then 'BlackBerry'. In BlackBerry emulation mode our website can detect the Operating System of your BlackBerry device and automatically point you to the correct version of ÜberTwitter. Try the following to change the emulation mode back to BlackBerry. Open your blackberry browser, select options from the menu, and then set the 'Emulation Mode' to 'Blackberry'. Now go to http://www.ubertwitter.com/bb/download.php again. If this doesn't solve your issue, send us a note via the contact form and include your BlackBerry OS version and we'll send you a direct link to the download for the version of the OS running on your device.
  18. What are the keyboard shortcuts?
    19.  U - update
    R- Reply
    E- Reply
    T- Top
    B - Bottom
    Space - Pg Dn
    Shift-Space - Pg Up
    F - Follow
    P - refresh
    O - refresh
    L - ReTweet
    K - Reply to All
    A - Account Screen
    D - Direct Message
    S- Search
    V- Favorite